“Interactive Video Services provide customers nationwide with an indispensable tool to help increase the level of security at their sites,” Snyder said. It also provides audio and video assistance to employees during uncomfortable situations. In addition to video alarm verification, ADT’s Interactive Video Services include Video Escort and Suspicious Assistance services, which can provide employees with an added layer of security through virtual escorts of employees as they arrive at and leave the building. The service can also be integrated with a customer’s hold-up alarm signal, helping provide additional information that can be relayed to law enforcement.

With two-way voice, ADT’s customer monitoring center professionals can listen for further investigation or can make pre-scripted announcements if a suspicious person is viewed at a location. “The result can increase police response priority in the event of an actual break in.”ĪDT’s Video Alarm Verification service can include e-mailed reports of alarm events and event notification, as well as two-way voice capability for customers with audio equipment installed at their sites.

“Video verification can provide our monitoring center with a more accurate picture of what is taking place at a customer’s location when an alarm signal is received,” Snyder said. Mike Snyder, president of ADT Security Services, Inc., said video alarm verification extends ADT’s monitoring capabilities to be a virtual set of eyes and ears for customers.

There, the company’s specially trained operators can remotely monitor facilities for alarm verification and can notify law enforcement, if necessary, helping decrease the potential for false alarms. ADT’s Video Alarm Verification Service utilizes a customer’s digital video recorder and cameras, coupled with broadband transmission, to send live video associated with an incoming burglar alarm to ADT’s customer monitoring center.

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